Frequently Asked Questions
Got questions? It's common. Here are the answers to some of those more frequently asked:
- How much will it cost to get my product repaired?
It is difficult to estimate the repair of an item without diagnosing exactly what is wrong. Our diagnostic fee is $60 (plus tax). Click Here to view repair rates and wait times
- How fast is the Rush service?
Our standard rush time to get to a bench and be diagnosed is one (1) week. Often times, it can be sooner than that. From there, the time to finish the repair is dependent primarily on the availability of parts.
- If you can't fix it, or I change my mind after the estimate is delivered, do I get my deposit back?
The diagnostic fee is non-refundable and pays for the time it takes our technicians to trace down what is causing your equipment to fail. This process can take anywhere from 30 minutes to 3 hours. It is also very rare to find a problem we can't fix. However, if that is the case, we'd be glad to talk about applying your deposit towards a replacement unit.
- What do you typically have in stock?
As far as repairs go, we have Nashville's largest collection of tubes, resistors, capacitors, IC's and other electronic components to turn your repair around as quick as possible. We also have a fully stocked guitar store carrying instruments, amplifiers, strings, accessories, and even drum heads/sticks. Check out our online store, or give us a call if you are looking for something specific.
- Do I need to make an appointment to drop off my gear?
No appointment is necessary. Just come by our Nashville location at 5343 Charlotte Ave during our normal business hours of: Mon-Fri 10 am - 7 pm or Saturdays 10 am - 5:30 pm.
- How long do I have to pick up my gear, once repaired?
We have a grace period of 30 days from the date of repair. If the gear is in the store longer than a month, we will begin to add a daily storage fee to the cost of repair.
- How much are your storage fees?
Storage fees are $3/day and begin accruing 30 days from the time you are called to pick up your equipment.
- Do I need to bring in my power cable?
If it is the standard IEC (like what is plugged into a desktop computer) no, we have plenty of those. If the power supply is specific to your piece, please include it in your visit. If you are unsure, it's best to bring it with you and we can tell you if we need it or not.
- Do I need to pay a deposit if my gear is under warranty?
No. However, you are required to bring your proof of purchase (receipt) when dropping off the unit. If you need rush service, this would be the only cost not covered by the manufacturer.
- What if my equipment exhibits the same failure after you repaired it?
We offer a 30 day guarantee on all our work. If your equipment has the same failure within that period, we will be happy to repair it with no further cost to you.
- Am I required to pay the rush if I have returned my equipment for repair?
No. If you are returning equipment under our 30 day warranty period, we will service the piece 1-2 business days after the return, with no rush fee.
- Do you take checks?
Unfortunately we do not accept checks. We will accept apple pay, paypal, all major credit cards and cash.
- What do I need to bring if I am with a church/non-profit?
We ask that you bring your official documentation showing your tax exempt status. This is typically a letter from the state government.