Our reputation as the world's leading service
center is something we take great pride in! We continue to set
the bar in communication, fast turn-around and electronic
expertise.
Sending your product here is easier than
you think! Simply choose a form of your preference
located to the right. The top form is the electronic version and
get's things going quickly! The lower form is a simple PDF version
that you will need to print out and include with your product when
shipping it here. If using the PDF form, please contact us for a
return authorization number before shipping.
We Give
Fast, Detailed Estimates! Your choice of verbal or
written estimate is entirely up to you. We will call and explain it
all or we can email you the full details. We can even provide a wriiten
estimate on company letterhead for no extra charge.
Shipping
Damage? We have years of experience in
preparing damage claim estimates and working directly with
companies as UPS, FedEx and DHL. We make your job easy in getting
your product repaired quickly. Just give us a call or email if you
have any questions.
Shipping
Suggestions:
Wrap product with plastic or bubble wrap. This helps protect
from loose packaging or potential moisture during transit
Use sturdy, double corrugated boxes for heavy items.
Ensure there is at least 4-6 inches of packing on all sides.
Use original packaging whenever possible (if it's not worn
out).
Write your return authorization number on the outside of the
carton. Keep a copy of this number for your records. This is how
your product is tracked when we receive it.
If the product is to be repaired under warranty, this must be
in writing along with a copy of the original sales receipt or
invoice.
Do not send extra items such as manuals, power cables and
footswitches unless specifically instructed to do so.
Insure your product for its full replacement value.
Our Shipping Address:
British
Audio Service, Inc 2019 Granart Road Sugar Grove, IL
60554 USA
Turn-around Time On average, our turn-around
time is approximately 7-10 business days upon receipt of product.
However, these times can change during extreme busy or slow
conditions and you may inquire at the time of return to find the
exact status of turn-around times. You may also contact us during
the process of repair and we will keep you updated on the progress
upon your request. We will never leave you guessing as to when your
product will be serviced or what the cost of repair will be. We are
upfront, honest and understanding of your needs and expectations. We
treat every product and customer with the utmost respect and care.
We appreciate your business!
Repair Rates The question often arises of how much a certain repair will
cost. Sometimes we can estimate, but it's impossible to be accurate
without actually seeing the product. However, most repairs are
completed within 1 - 2 hours and most parts are less than 30% of the
total repair bill. Here is a list of our shop rates:
Analog Products $85.00 /Hr Most guitar,
bass and keyboard amps. We prodide a full evaluation of your product
along with a detailed repair estimate. Analog estimate fee only
$40.00
Digital Products & Extra Large Equipment
$95.00 /Hr Most digital products, high-end power amps,
large mixing consoles and keyboards. Digital product estimate fee
only $45.00
Rush Fee $25.00 Guaranteed
estimate or repair with 24 hours of receipt.
Estimates fees are applied to the total cost of
the repair! Rush Service Fees are in addition to
the Estimate Fees.
Please note: Estimates are given as accurately as possible. However, the final repair bill may be slightly different than the estimated cost due to additional parts and labor that may be required to complete the repair. The estimate is guaranteed to be within 10% of the estimated cost, otherwise you will be notified for further approval.
